August 2024 Employee of the Month: Generous employee pays it forward so a desperate father can visit his injured son
Last month, Miami-Dade Aviation Department Terminal Operations Agent Harold Dauphin was approached at MIA’s Concourse E information counter by a passenger desperately trying to fly to Boston to visit his son, who was in the ICU after a sudden accident. The passenger was distraught and crying because due to a misunderstanding, the airline was charging him more for a ticket than he could afford.
Dauphin tried to help the father by contacting both the airline’s customer service department and ticket counter to explain the challenging circumstances, but the airline was not able to offer any assistance. When Dauphin realized that the passenger had no other options, he generously decided to pay for the man’s ticket out of his own pocket.
For his selfless actions that went far above and beyond his call of duty, Dauphin was named MIA’s August 2024 Employee of the Month.
Miami International Airport, America’s busiest airport for international freight and the second busiest for international passengers, is receiving an unprecedented investment of $14 billion in capital improvements and maintenance upgrades. MIA offers more flights to Latin America and the Caribbean than any other U.S. airport and is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $212 billion and approximately 60 percent of all international visitors to Florida annually.
To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-869-1859 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).