August 2025 Employee of the Month: Security officer steadily guides stroke survivor through MIA

Susan Seale, a security officer with G2 Secure Staff at Miami International Airport, was named the airport’s August Employee of the Month for going above and beyond in early August to help a passenger who is a stroke survivor with limited vision.

The passenger expressed that, although her disabilities aren’t always visible, Susan made her feel safe and supported. Susan recognized that the passenger did not request a wheelchair but still needed assistance navigating the airport. She helped the passenger with her luggage and guided her to her gate, demonstrating remarkable kindness, attentiveness, and compassion from the moment they met.

Two days later, the passenger sent MIA an email praising Susan, stating, “Susan’s actions went far beyond simply assisting me. She made me feel truly seen and supported during what can be a stressful process. Susan’s exceptional service is an outstanding example of how disability assistance can be both professional and deeply compassionate.”