Miami,
04
November
2022
|
14:12 PM
Europe/Amsterdam

MIA expands pre-scheduled TSA screening times

Free reservation service for passengers flying participating airlines

Miami International Airport passengers departing from concourses D, H, and J during peak times can now pre-schedule their TSA checkpoint screening time with MIA Reserve, a free reservation service. 

Reserved screening times are available daily to American Airlines passengers at MIA’s TSA Checkpoint 4 from 5 a.m. to 6 p.m. and at Checkpoint 9 for all passengers departing from concourses H and J from 5 a.m. to 11 a.m. This convenience for customers builds on the airport’s six-month pilot program that began in September with security technology firm Pangiam, software and consultancy company Copenhagen Optimization, and secure identity platform CLEAR.

Reservations are limited and can be scheduled up to 72 hours before a flight. It is recommended that passengers reserve their spot early to secure their preferred appointment time. Appointments are available up to 60 minutes before domestic flights and up to 90 minutes before international flights.

As MIA continues to set new records in passenger traffic, I’m proud to see that we are also exploring new ways to streamline the airport experience for our visitors. MIA Reserve has the potential to help many of our travelers get through the security checkpoint faster than ever before.

Miami-Dade County Mayor Daniella Levine Cava

County Mayor Daniella Levine Cava. “MIA Reserve has the potential to help many of our travelers get through the security checkpoint faster than ever before.”

How it works:

1.      Sign up at MIA Reserve up to 72 hours before your flight or when you arrive at MIA.

2.      Select your airline and enter your destination, flight number, full name, number of people in your party, and contact information to reserve your spot, and then you'll receive a QR code by email to use when you arrive at your scheduled MIA Reserve time.

3.      Once at MIA, remember to check your bags or complete any additional check-ins before your appointment time.

4.      Go to Checkpoint 4 near Door 7 or Checkpoint 9 near Door 26 and show the checkpoint staff your MIA Reserve QR code so they can direct you to your lane.  

If a traveler didn’t pre-schedule an MIA Reserve time before arriving at MIA, they can still make a reservation by using their smartphone to scan the QR code on the MIA Reserve signs at Checkpoint 4 and then setting up an appointment.

A grace period of 10 minutes per appointment allows MIA Reserve customers to arrive at the queue line any time within the 10-minute window after their appointment time. Anyone arriving more than 10 minutes past their appointment time must enter through the regular queue lanes. Checkpoint wait times may vary by date and time, and expedited service is not guaranteed.

Passengers traveling with a group may book on behalf of the other passengers in their traveling party by specifying the total party size during the reservation process. The maximum group size eligible to enter under one appointment is 10 passengers.

MIA is a leader in innovating on behalf of travelers, so Pangiam is proud to partner with them on MIA Reserve to make the security experience more predictable.  Together with CLEAR and Copenhagen Optimization, we’re deploying the best reservation system for airport security in the nation at MIA.

Pangiam CEO Kevin McAleenan

MIA Reserve is the latest customer service enhancement rolled out at the airport this year. Just before Labor Day weekend, MIA reopened valet parking for the first time since the pandemic began. In October, MIA launched the first phase of biometric boarding at its passenger gates, which allows travelers to board international flights with just the quick, touchless click of a camera.

We are excited to partner with Pangiam on this six-month pilot program for MIA Reserve, which could pave the way for even shorter checkpoint wait times at MIA.

Ralph Cutié, MIA Director and CEO

MIA Reserve is only available to general screening passengers to help provide a better screening experience for those without a trusted traveler program. To receive their TSA PreCheck benefits such as not having to remove their shoes and electronics, all PreCheck passengers flying American Airlines will continue to be screened at MIA’s TSA Checkpoint 1 and those PreCheck passengers flying other airlines will continue to be screened at Checkpoint 8.

Boilerplate

To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-876-7747 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).