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Industry publication Future Travel Experience recognizes Maurice Jenkins

Maurice Jenkins, Director of Information Systems and Telecommunications for the Miami-Dade Aviation Department, ranked among the world’s top 10 airport industry figures “who have displayed an outstanding dedication to using new and emerging technologies to enhance overall passenger experiences and business performance,” according to the recently released 2017 Future Travel Experience Airport Innovation Power List.

According to FTE, each member of the Power List was selected based on a variety of factors, including: use of technology to improve the passenger experience; use of technology to enhance business performance and operational efficiency; use of technology to personalize the customer experience; dedication to being a first mover to explore the viability of new and emerging technologies; and dedication to going the extra mile to deliver improvements for other stakeholders and the wider industry. In order to qualify for the Power List, individuals must be a C-level executive and ultimately be responsible for technological and/or digital innovation at their airport. 

Most notable among Jenkins’ achievements in 2016 was the launch of MIA’s upgraded mobile app, MIA Airport Official 2.0. With the help of more than 500 Bluetooth data beacons installed throughout MIA, travelers can now use the app to scan their boarding pass and immediately receive turn-by-turn, blue-dot navigation with estimated walk times, real-time flight updates, and shopping and dining suggestions nearby based on their customizable personal profile. MIA is one of only a handful of airports in the world to incorporate beacon technology with its mobile app to provide this cutting-edge, personalized travel experience. The app has more than 165,000 downloads to date.

The next version of the mobile app is expected to include notifications for special offers from the user’s preferred shops, restaurants and service providers at MIA, the ability to reserve parking, and estimated security checkpoint wait times.

The FTE Airport Innovation Power List is well-deserved recognition for Maurice’s hard work and outstanding commitment to innovation – one of our airport’s most critical core values. Thanks to his efforts, MIA is leveraging technology like never before to improve our passenger experience.
Miami-Dade Aviation Director Emilio T. González

Jenkins’ top 10 Power List ranking comes six months after another major accolade for MIA’s innovative initiatives. In October, MIA was selected by the Airport Innovation Accelerator – an aviation industry community established by the American Association of Airport Executives (AAAE) – to receive the organization’s inaugural Airport Innovation Award, in recognition of creative projects like MIA Airport Official 2.0 that improve the passenger experience.

Future Travel Experience (FTE), established in 2006, is an independent events and online media business dedicated to improving the end-to-end passenger experience. Having started with a standalone event in North America, FTE now hosts four annual events around the world – FTE GlobalFTE Asia EXPOFTE Europe and FTE Ancillary. FTE is produced by PPS Publications, a specialist air transport publisher and event organizer based near London Gatwick Airport in the United Kingdom.

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