Miami-Dade County Mayor Daniella Levine Cava unveils AI and robotics innovations at eMerge Americas
MIA launches the world's first AI-powered airport hologram chatbot while PortMiami showcases next-generation robotics and AI technology.
Miami-Dade County today took center stage at eMerge Americas, unveiling transformative technologies that demonstrate how artificial intelligence and innovation are reshaping public service across both its airport and seaport operations.
Miami-Dade County Mayor Daniella Levine Cava kicked off the event by debuting Miami International Airport’s AI-powered hologram chatbots, now available at four key entry points across the airport. The launch makes MIA the first airport in the world to deploy large-scale geo-aware, agentic AI across its digital infrastructure, delivering real-time, location-based assistance through natural conversation and enabling seamless interaction across web, mobile, kiosks, and on-site digital interfaces.
MIA’s hologram chatbots - developed in collaboration with Mappedin, Satisfi Labs, and Hypervsn - enhance the passenger journey by providing intuitive, personalized support from curb to gate, marking a major milestone in Miami-Dade County's use of artificial intelligence to improve the travel experience.
Complementing these efforts, PortMiami, the Cruise Capital of the World® and the Cargo Gateway of the Americas®, showcased innovative technologies aimed at strengthening operations and efficiency, including WorkWise’s robotic cleaning systems that support maintenance teams and optimize terminal operations, along with GridMatrix’s AI-powered platforms that analyze traffic flow to improve the movement of cargo and passengers.
This is what the future looks like – and it’s being built right here in Miami-Dade. We’re not just keeping pace with innovation. We’re leading it, harnessing artificial intelligence to transform how we serve our visitors and our community every day. From our airport to our seaport, we are creating a smarter, more connected, and truly future-ready Miami-Dade.
Together, these innovations reflect Miami-Dade County’s broader vision to be Future-Ready—leveraging artificial intelligence and emerging technologies to deliver real, everyday results for residents and visitors while strengthening the County’s position as a global hub for innovation.
Miami International Airport, America’s busiest airport for international freight and the second busiest for international passengers, is receiving an unprecedented investment of $14 billion in capital improvements and maintenance upgrades. MIA offers more flights to Latin America and the Caribbean than any other U.S. airport and is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $212 billion and approximately 60 percent of all international visitors to Florida annually.
To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-869-1859 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).