Haitian Heritage Month Heroes: Lucille Altidor
Keeping airport employees connected is virtual bliss for IT Network Manager
Lucille Altidor, Network Manager for the Miami-Dade Aviation Department (MDAD) Information Systems and Technology (IST) Division, loves keeping her co-workers digitally connected and productive – the same way she loves her Haitian culture (and food). This week during Haitian Heritage Month, Lucille scrolls through what she is most proud of from her three decades and counting at the gateway of the Americas.
How long have you been at MIA?
I started working at MIA in March 1988, which brings my total number of years to 33.
What do you like most about your job?
Working with people and finding solutions for their IT problems. When we get the right IT solution for people, they love it and show their appreciation.
What is your role at MIA?
I am a Network Manager 2 in the IST Division. In this capacity, I oversee the desktop support services group, which is responsible for the implementation and deployment of computer services to MDAD employees at MIA and Miami-Dade County’s four general aviation airports. We install hardware and software; troubleshoot hardware and software issues; and maintain all other IT devices on the MDAD network. I also handle network administration tasks, manage the IST warehouses, maintain asset management, and perform IT audit functions for security controls.
What are some of your biggest accomplishments at MIA?
On a personal level, I earned my master’s degree in computer and information sciences from Nova Southeastern University in 2007, and I graduated from the Greater Miami Chamber of Commerce’s Leadership Miami program in 2015.
At MIA, I implemented a Microsoft System Center Configuration Manager (SCCM) that allows automation of IT services for desktop computers and other manageable peripherals for MDAD employees. SCCM assists us with pushing software updates to desktop computers, upgrading operating systems, and allowing us to remote control end-user computers to troubleshoot issues. I also set up and configured a Microsoft training portal for MDAD employees to take advantage of training courses that allow them to participate at their pace.
What makes you most proud about your Haitian heritage?
I am most proud of our heritage because of our resilience in overcoming obstacles and keeping things moving. We are a proud people, well-educated and highly motivated to succeed. We love our Haitian food, and we love to share what we have. We have faith knowing that everything will work out no matter what.
How does it feel to be recognized during Haitian Heritage Month?
It feels great and I am humbled to be recognized! It is awesome that Haitians are being recognized because we too contribute to our community and are part of the backbone of our economy.