J.D. Power ranks MIA best mega airport in Florida

Global gateway places 4th overall in North America for traveler satisfaction

In the J.D. Power 2023 North America Airport Satisfaction Study^SM released on September 20, Miami International Airport was ranked the best mega airport in Florida and 4^th best among the busiest airports in the U.S. and Canada.

The 2023 study measured overall traveler satisfaction with North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail. Mega airports are defined as those with 33 million or more passengers per year. In the 2021 study, MIA was ranked the best mega airport overall.

Now in its 18th year, the J.D. Power study is based on 27,147 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience. The study was fielded from August 2022 through July 2023.

MIA earned the ranking while also being the fastest-growing U.S. airport serving more than 30 million passengers since 2019, according to Airports Council International-North America (ACI-NA Industry Metrics, Summer 2023, page 24).

Also in September, a study by PlanetWare found that MIA had the shortest average wait time for security of any airport in Florida and the 6^th-shortest average wait time in the U.S., at 10.4 minutes.

Boilerplate

Miami International Airport, America’s busiest airport for international freight and the second busiest for international passengers, is receiving an unprecedented investment of $14 billion in capital improvements and maintenance upgrades. MIA offers more flights to Latin America and the Caribbean than any other U.S. airport and is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $212 billion and approximately 60 percent of all international visitors to Florida annually.

To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-869-1859 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).