MIA: Committed to Serving Travelers with Disabilities
On the heels of celebrating the enactment of the Americans with Disabilities Act 30 years ago this July, Miami International Airport is raising awareness about the many services it provides to travelers with special needs. We know traveling with a disability can be stressful, so we’ve added a variety of features to make the journey easier.
Most recently, in October 2019, MIA launched its partnership with the Aira Airport Network - a free mobile service that allows blind or low-vision travelers to receive up-to-the-minute flight information, navigate security, use self-service kiosks, find restaurants and services, identify baggage, and more.
With just the tap of a button, Aira users at MIA connect with real, highly trained professionals who can see their surroundings through their mobile device's camera. The app is free to download from the Apple App and Google Play stores, and free to use while on-site at MIA.
MIA’s Airport Instruction and Readiness (MIAair) program, launched in 2015 but currently closed due to the pandemic, has provided dress rehearsal airport tours and educational material to dozens of families with special-needs children so that anyone - regardless of their disability - can experience the magic and wonder of flight. Last April, the airport opened its first MIAair Multi-Sensory Room - a quiet area for young passengers with cognitive or developmental disabilities such as autism that provides a relaxing environment during the travel experience.