October 2023 Employee of the Month: TSA officer’s watchful eyes catch a light-headed traveler
Transportation Security Administration (TSA) Officer Desiree Brown was scanning her security checkpoint recently with a watchful eye – as she is known to do on a regular basis - when she noticed a passenger in the queue who seemed to not be feeling well. When Brown approached the passenger, she said she felt lightheaded and needed to sit down for a moment.
Brown quickly moved the passenger to a secluded area, helped her sit down, made a makeshift fan out of some TSA Precheck cards nearby, and began to fan the passenger. After the passenger felt better and was able to stand, Brown escorted the passenger to her gate. After having a brief conversation with the passenger, Brown realized the passenger had not eaten in a long time and had no money to purchase even a bottle of water. With the passenger’s permission, Brown walked the passenger to La Carreta to buy her some breakfast, since the passenger’s flight was not departing for another five hours.
This is what going above and beyond looks like and I want to express my gratitude for her exceptional service. Her dedication, professionalism, and compassionate approach made a positive difference in someone’s life today, and I want to thank her for her outstanding work.
Because of Brown’s keen awareness and compassionate customer service, she was named MIA’s October 2023 Employee of the Month.
Miami International Airport, America’s busiest airport for international freight and the second busiest for international passengers, is receiving an unprecedented investment of $14 billion in capital improvements and maintenance upgrades. MIA offers more flights to Latin America and the Caribbean than any other U.S. airport and is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $212 billion and approximately 60 percent of all international visitors to Florida annually.
To request materials in accessible format, Sign Language Interpreters, CART services and/or any accommodation to participate in any Miami-Dade Aviation Department (MDAD) public meetings and events please email the ADA Office at ADAcoordinator@miami-airport.com or call the office in 305-869-1859 five days in advance to initiate your request. Persons who are deaf or hard of hearing may also call 711 (Florida Relay Service).