Miami,
13
December
2019
|
18:09 PM
Europe/Amsterdam

TSA officer named MIA Employee of the Year for de-escalating young passenger with special needs

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12.12.19 R&R End of Year Winner_FIN

On December 11, Transportation Security Administration (TSA) Officer Deryck Manduley was named Miami International Airport’s 2019 Employee of the Year for de-escalating an agitated young passenger with special needs early this year so that he and his family would not miss their flight.

In January, when a mother, her elderly mother and young son approached a TSA checkpoint on their way to a flight to Bogota, the young boy began to scream loudly and run around in fear of people in uniform and large crowds. For approximately 20 minutes, the boy’s mother did everything possible to control him and TSA officers tried to help as well, but since they were all in uniform, they were unsuccessful.

Officer Manduley was just returning to the checkpoint after completing an assignment and was not in uniform. Even though his shift was about to end, he stepped in to help when he saw the situation. He was the only person able to calm the boy and get him to cooperate. He patiently walked the boy and his mother and grandmother through the screening process. The family was finally able to undergo TSA screening and make their flight.

Congratulations and a heartfelt thank you to Officer Manduley, who demonstrated the kind of initiative and compassion we want every passenger at MIA to experience, and especially our passengers with special needs. I appreciate the efforts of all the employee of the month winners in 2019, who each went above and beyond the call of duty in their own way to provide excellent customer service at our airport.
Lester Sola, MIA Director and CEO

Manduley was one of MIA’s employee of the month winners in 2019, who were each chosen by a committee of 18 airport employees from Miami-Dade County and various airlines and service providers.

We are extremely proud of Deryck winning the Miami Airport’s Customer Service Employee of the Year award for 2019. He is representative of the dedication, professionalism and quality of customer service that has become the trademark of the TSA Transportation Security Officer. Job well done.
Daniel Ronan, Federal Security Director with the Transportation Security Administration

MIA’s Airport Instruction and Readiness (MIAair) program provides tours and materials to families with special-needs children so that anyone - regardless of their disability - can experience the magic and wonder of flight. Families practice entering the airport, getting boarding passes, going through security, and boarding an airplane. The program also provides a learning experience for airport, airline and TSA workers.

Miami International Airport offers more flights to Latin America and the Caribbean than any other U.S. airport, is America’s third-busiest airport for international passengers, boasts a lineup of more than 100 air carriers and is the top U.S. airport for international freight. MIA, along with its general aviation airports, is also the leading economic engine for Miami-Dade County and the state of Florida, generating business revenue of $30.9 billion annually and welcoming nearly 60 percent of all international visitors to Florida. MIA’s vision is to grow from a recognized hemispheric hub to a global airport of choice that offers customers a world-class experience and an expanded route network with direct passenger and cargo access to all world regions. MIA is committed to sustainable practices. Learn more at  www.MIAefficiency.com. For up-to-the-minute departure and arrival information, airport maps and details on shopping, dining, transportation and more, visit www.miami-airport.com. Follow us on Facebook, Twitter and Instagram.